Shipping, Returns, and Refunds

Shipping

Processing Time

Our current turnaround time (TAT) is up to 10 business days from the date an order is placed. Business days do not include weekends or U.S. holidays.

Orders may ship sooner, but customers should plan for the full processing window, especially during launches, sales, or high-volume periods.

Tracking Information

Tracking information is issued once an order has been handed off to the carrier. Tracking will not be available before the shipment.

Shipping Time

Shipping timelines are determined by the carrier selected at checkout and begin once the order has shipped. Delivery estimates are provided by the carrier and not guaranteed.


Returns and Refunds

All Sales Are Final

All sales are final. Once an order has shipped, it is not eligible for return or exchange.

Damaged or Incorrect Orders

If an order arrives damaged or incorrect, the issue must be reported within 48 hours of delivery.

Please include:

  • Order number
  • Clear photos of the item and packaging
  • A brief description of the issue

If verified, a replacement or refund may be issued at our discretion.

Preferences, Shade Expectations, and Discretionary Refunds

Polish appearance may vary based on lighting, skin tone, and individual preference.

At our sole discretion, a refund or store credit may be offered as a courtesy. These decisions are made case by case and are not guaranteed.

Allergies and Sensitivities

Full ingredient lists are provided for all products. Customers are responsible for reviewing ingredients prior to purchase.

Refunds or replacements are not provided for allergic reactions, sensitivities, or individual skin chemistry.

Limited Releases and Promotional Items

Limited releases, discounted items, mystery items, and promotional products are final sale, with no exceptions.

Excessive or Improper Claims

We reserve the right to refuse service, refunds, replacements, or future orders in cases of:

  • Repeated or excessive claims inconsistent with this policy
  • Attempts to bypass, exploit, or misuse this policy
  • Communications that disrupt or interfere with normal order processing or support operations

Chargebacks

Filing a chargeback without contacting us first may result in the denial of the dispute and refusal of future orders.

Contact

For policy-related inquiries: info@unomascolors.com


By placing an order, you agree to these policies.